import { createFileRoute } from '@tanstack/react-router' import { MeScreenHeader } from '../components/me/MeScreenHeader' export const Route = createFileRoute('/me/terms')({ component: TermsPage }) // Verbatim content ported from apps/user-ui/components/TermsAndConditions.tsx // (source of truth for the me/terms page). function TermsPage() { return (
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FRESHYO – Legal Policies

Last Updated: [Add Date]

By accessing or using the FRESHYO mobile application ("App"), you agree to the following policies. If you do not agree, please do not use the App.

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A. TERMS & CONDITIONS

1. About FRESHYO

FRESHYO is a grocery and fresh meat delivery application serving customers only within Mahabubnagar Town, Telangana, India.

2. Eligibility

Users must be 18 years or older to place orders. By registering, you confirm the accuracy of the information provided.

3. Service Area

Services are limited strictly to Mahabubnagar Town. Orders outside the service area may be cancelled without notice.

4. Account Registration

Registration requires a valid mobile number and OTP verification. Users are responsible for all activity under their account. FRESHYO reserves the right to suspend or terminate accounts for misuse.

5. Orders

Placing an order constitutes an offer to purchase. FRESHYO may accept or reject orders based on availability, pricing errors, or operational reasons.

6. Pricing & Payment

Prices are displayed in INR and include applicable taxes unless stated otherwise. Only Cash on Delivery (COD) is accepted. Full payment must be made at the time of delivery. Failure to pay may result in order cancellation and account restrictions.

7. Delivery

Delivery timelines are estimates and may vary. Users must ensure availability at the delivery address. Incorrect address or unavailability may lead to cancellation.

8. Fresh Meat & Perishables

Fresh meat and perishable items are non-returnable and non-refundable except for: wrong item delivered, spoiled or damaged item at delivery. Issues must be reported within 2 hours with photos.

9. User Conduct

Users must not: provide false information, abuse staff, misuse the App, or engage in illegal activity. Violations may result in permanent account termination.

10. Intellectual Property

All content, branding, and app design belong exclusively to FRESHYO.

11. Limitation of Liability

Liability is limited to the value of the order placed. Product images are indicative only.

12. Force Majeure

FRESHYO is not liable for delays caused by events beyond reasonable control.

13. Governing Law

Governed by Indian law. Jurisdiction: Courts of Telangana.

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B. PRIVACY POLICY

FRESHYO respects your privacy and is committed to protecting your data.

1. Information We Collect

Name, mobile number, delivery address, order history, app usage data (basic analytics).

2. How We Use Information

To process and deliver orders, to communicate order updates, to improve app experience, for customer support.

3. Data Sharing

Data is shared only with delivery partners for order fulfillment. We do not sell or rent personal data to third parties.

4. Data Security

We use reasonable security measures to protect your data. However, no system is 100% secure.

5. Data Retention

Data is retained only as long as necessary for business and legal purposes.

6. User Rights

Users may request: data correction, account deletion (subject to legal and operational requirements).

7. Children's Privacy

FRESHYO does not knowingly collect data from users under 18.

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C. REFUND & CANCELLATION POLICY

1. Order Cancellation

Orders can be cancelled before dispatch. Once dispatched, cancellation may not be allowed, especially for perishables.

2. Refund Policy

Since payments are Cash on Delivery, refunds (if applicable) will be handled via: cash adjustment, replacement, or store credit (at FRESHYO's discretion).

3. Non-Refundable Items

Fresh meat and perishable groceries except in cases of damage, spoilage, or wrong delivery.

4. Reporting Issues

Issues must be reported within 2 hours of delivery. Supporting photos are mandatory.

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D. CONTACT INFORMATION

📧 Email: support@freshyo.in

📞 Customer Support: 8688182552

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E. ACCEPTANCE

By registering or placing an order, you confirm that you have read, understood, and agreed to all policies above.

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